1. Privacy Overview

Imperial Publisher ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our book writing, publishing, and marketing services.

By using our services or visiting our website, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

  • Contact us through our website or phone
  • Request quotes or consultations
  • Engage our services
  • Subscribe to our newsletters
  • Participate in surveys or feedback forms

This may include your name, email address, phone number, mailing address, payment information, and project details.

2.2 Manuscript and Creative Content

When you engage our writing, editing, or publishing services, we collect and process:

  • Manuscript drafts and final content
  • Creative briefs and project specifications
  • Research materials and source documents
  • Author biographical information
  • Publishing preferences and requirements

2.3 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website information

3. How We Use Your Information

3.1 Service Delivery

  • Provide requested writing, editing, publishing, and marketing services
  • Communicate with you about your projects
  • Process payments and manage billing
  • Deliver completed work products
  • Provide customer support and technical assistance

3.2 Business Operations

  • Improve our services and website functionality
  • Analyze usage patterns and preferences
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send promotional materials (with your consent)

3.3 Marketing and Communications

With your explicit consent, we may use your contact information to send you:

  • Service updates and announcements
  • Educational content about publishing
  • Special offers and promotions
  • Industry news and insights

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Email communications
  • Website hosting and maintenance
  • Analytics and performance monitoring

These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access or disclosure
  • Accidental loss or destruction
  • Malicious attacks
  • Unlawful processing

5.2 Data Transmission

We use SSL encryption for all data transmissions between your browser and our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5.3 Manuscript Security

Your manuscript and creative content receive special protection through:

  • Encrypted storage systems
  • Access controls and authentication
  • Regular security audits
  • Confidentiality agreements with all staff

6. Cookies and Tracking Technologies

6.1 Types of Cookies

Our website uses cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

6.2 Third-Party Analytics

We use third-party analytics services like Google Analytics to understand website usage. These services may collect information about your visits to our and other websites.

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications at any time

7.2 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and sold, and the right to opt-out of the sale of personal information.

7.3 European Privacy Rights (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation, including the right to object to processing and the right to withdraw consent.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

For users between 13-18 years old, we recommend parental guidance when engaging our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights and give you the same level of protection as if your information remained in your home country.

10. Data Retention

10.1 Retention Periods

We retain your personal information for different periods depending on the type of information and purpose:

  • Project Files: Retained for the duration of the project plus 12 months
  • Payment Information: Retained as required by law (typically 7 years)
  • Marketing Data: Retained until you opt-out or withdraw consent
  • Technical Logs: Typically retained for 12 months

10.2 Secure Deletion

When retention periods expire, we securely delete or anonymize your information using industry-standard methods.

11. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you access.

11.1 Payment Processors

We use secure payment processors (Stripe, PayPal) that have their own privacy policies. Payment card information is processed directly by these providers and is not stored on our servers.

11.2 Communication Tools

We may use third-party communication tools (chat widgets, email services) that are governed by their respective privacy policies.

12. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of significant changes via email (if we have your email address)
  • Provide notice on our website for major policy changes

Your continued use of our services after any changes constitutes acceptance of the updated privacy policy.

13. Contact Information

If you have any questions about this privacy policy, your personal information, or wish to exercise your privacy rights, please contact us:

Imperial Publisher - Privacy Department

16 Surrey Lane, Belle Mead NJ 08502, USA

General Email: info@imperialpublisher.com

Phone: (312) 620-8251

13.1 Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please call us directly.

14. Consent and Agreement

By using our website and services, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and disclosure of your information as described herein.

14.1 Withdrawal of Consent

You may withdraw your consent for certain processing activities at any time by contacting us. However, this may affect our ability to provide certain services.